North of Nothing – Returns & Refunds

A quick note

At North of Nothing, we want you to feel good about using our products. If something about your order doesn’t feel right, please reach out. We are always happy to hear from customers and will do our best to make things right.

The policy below simply provides clarity.

Returns

Returns may be requested within 14 days of delivery if the item is unused and in its original packaging. Proof of purchase is required.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Email hello@northofnothing.com with:

• Your order number
  
• Clear photos of the item and packaging
  
• A short description of the issue
  

We will review the request and arrange an appropriate resolution, which may include a replacement or refund.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method.

We do not offer direct exchanges. If you would like a replacement item, please return the original product (if eligible) and place a new order.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

Contact

Questions or concerns are always welcome.

hello@northofnothing.com

Call or text: (289) 629-7771

North of Nothing

We aim to respond within 24–48 hours.